Less than a week ago our home septic system backed up. We have used Ace Septic for years to pump our system, but this time we were desperate for help. While taking a shower the “black malodorous” water suddenly came up to my husband’s ankles, toilets wouldn’t flush, bathtub backed up, and water dripping heavily through our basement ceiling. What a mess! We phoned Ace and Sherry promptly arrived at our home, at 9:30, the following morning, in a heavy downpour. We have never met such a hard working, determined young woman in our lives. She had one man assisting her . They worked plunging, snaking, digging, you name it, for 5 hours, non stop. Sherry promised me we would get warm showers that night and she meant it. After working continuously in the pouring rain, with a smile, she finally said I need to get on your roof and check the vent. She did just that, while my husband and her assistant, watched her put a snake through, from back roof to the front of house. Finally success!! Nothing stops this woman and she was so pleasant and professional the entire time. At the end she and her assistant were covered with mud and soaked, but cleaned up our yard perfectly. We will never use another septic company and we would more than highly recommend them, prompt, efficient, thorough, extremely hard working, most honest, very professional, reasonably priced, and they left our yard in perfect order, even in the pouring rain!! We can’t thank them enough!